6/22/2005
Jarvis vs. Dell
There’s an interesting, if not unexpected (to any Dell customer) rant over at BuzzMachine… by Jeff Jarvis. His bottom line contention is that Dell lies. Dell sucks
I didn’t comment there because I rarely read there. I did however note a common thread and the root cause of the problem that I feel worth commenting on.
First, with regard to Dell service, it is not an unknown. It’s neither particularly better nor worse than anyone else’s. Computer manufacturer support is like an EPA estimate…your mileage may vary.
Based on that, if the work you do is mission critical, don’t you have a backup plan? If you make your living with a computer, do you really rely on one and put your livelihood at that kind of rrisk?
I recently had a hard drive crash on a Dell laptop, and yes, the impact of a failure is painful for any of us. But I own 4 Dell laptops and 2 Toshibas. My employer provides my “work” system, which is yet another Dell laptop. Backup files. Backup network connections. Backup systems. That’s life in the real world, and network admins have known this for years.
If you put all your eggs in one basket, you’re going to wind up with scrambled eggs. Welcome to Earth.
Filed by Ken at 11:26 am under General
