Digital Common Sense

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http://www/stardustglobalventures.com

Filed by Ken at 4:40 pm under General
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Last week Sheryl and I were in Raleigh, NC on business. She’s done a fabulous job of recounting the most horrific customer service experience either of us has ever experienced. Enterprise Rent-a-Car truly has lost a customer for life in us. They are clearly one clueless company when it comes to the safety and comfort of their customers.

Enterprise Rent-a-Car Customer Service is a Disaster!
How Bad customer service can lose YOU a customer for life. Enterprise Car
Rental: A Case Study

We just returned from a trip to Raleigh for business. We talked about it before so it’s no surprise. We spent 2 days there without a car of our own because we both had business that didn’t require driving much. Thursday we decided since there was a business meeting in Durham, friends to connect with, and personal sight seeing we wanted to do, we would get a car to take care of our needs. We stayed at the Raleigh Hilton on Wake Forest Road, and they directed us to Enterprise, the closest car rental to the hotel.

We got the car and proceeded with our plans of meeting with colleagues for dinner, returning to our hotel until the following morning.
[Read Sheryl's Full Post]

Technorati Tags: bad customer service, Enterprise, customer service, clueless

Filed by Ken at 11:03 am under General
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We’re going to be visiting Raleigh, NC this week for a few days. We’ve got a couple of important meetings lined up, but will be there from Tuesday through Saturday.

If you’re in the area and would like to talk about what we can do for you and your company, please get in touch. Our contact info is all readily available on Stardust Global Ventures, or you can find us on Twitter (SherylBreuker & KenCamp).

Look forward to seeing you while we’re there!

Filed by Ken at 8:21 pm under Meandering, Tech in General, Technology, Unified Communications, VoIP/Unified Communications
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I just can’t resist sharing Dilbert, thanks to Adam over at Emergent Chaos.

Filed by Ken at 9:02 pm under Tech in General, Technology
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